
Fire jumping: How I reduced a 20%+ payment error rate to <1%
I once joined a team with a product on fire. The “payment error rate” was high (20%+), partners complained the product “never worked”, and churn was at boiling point. The team was exasperated, but their frustration was nothing compared to that of marketing who felt partners were falling through a sieve, and partner support who could hardly raise issues fast enough.…





